Securitas Micro-route provides ATM maintenance to all the major
financial institutions and several ISOs. This can be low-level maintenance,
replacing the actions of branch staff in remote ATM locations or
full maintenance encompassing repair and on going preventative services.
Securitas Micro-route combines the safety training of a world leader
in security with the high level of engineering skills traditional
within SMR. This combination leads to a responsive and cost
effective solution for maintenance at remote ATM sites.
Securitas Micro-route offers maintenance on all of the major ATM
models and employs a national field force to provide two-hour response
throughout the UK. The service has a dedicated call centre that
responds to ATM failures and despatches Engineers and parts to provide
an effective repair.
By combining the services of a maintainer and a security service
provider, Securitas Micro-route can effectively eliminate the need
for dual meets at offsite ATMs thus providing a more cost-effective
solution delivering industry-leading availability. In addition,
Securitas Micro-route is able to offer flat rate charging for such
activity enabling us to have shared goals with our customers.
The package for ATMs is completed by the installation and upgrade
service provided. Securitas Micro-route has installed thousands
of NCR ATMs around the country and has recently installed 1,000
Diebold and Wincor ATMs. Case studies are available for the upgrade
of hard disks, smart cards readers, camera systems and dispenser
units.
Securitas Micro-route recognise the importance of an ATM network
that is available when the customer needs it and pleasant to use
providing a positive experience to the end user.
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