SMR has experience of operating helpdesks based both at
their Warwick facility, and also on end-user sites. Field Engineering
activity is normally supported by the Warwick helpdesk for the duration
of a specific rollout project. We will also set-up and operate Warwick
based helpdesks to support IMAC projects - these will normally be
dealing with the end-user, and in this circumstance, SMR
is pleased to appear transparent, operating the helpdesk either
in the name of an OEM or VAR, or as the end-user IT department.
Similarly, we are pleased to operate implanted helpdesks on client
sites to support ongoing activity to a pre-agreed SLA.
|
