SMR has experience of the management and operation of discreet
recall programmes for manufacturers of hardware. Examples include
where a large batch of laptop PCs had already been shipped to users
around the UK, each PC requiring a simple but critical modification
to prevent normal use leading to serious damage to the units. We
have also operated programmes to replace batches of hard-disk drives
at risk of failure, and in these circumstances, we would normally
ensure that not only was a user's hard-disk replaced, but that a
complete copy of the old hard disk was transferred to the new one.
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